We are looking for an entry level Fulfillment Specialist to join our team! This critical role, within our Operations department, will be responsible for ensuring that orders are processed efficiently and accurately, from order receipt to shipment. The Fulfillment Coordinator will work closely with various departments, including logistics, inventory, and customer service, to deliver a seamless and outstanding customer experience.
Roles & Responsibilities:
Order Processing: Receive and review customer orders, ensuring accuracy and completeness. Enter orders into our internal systems accurately and in a timely manner.
Inventory Management: Monitor and maintain appropriate inventory levels to meet customer demands. Communicate effectively with warehouse team to facilitate stock replenishment. Conduct periodic stock counts and reconcile any discrepancies.
Shipping and Logistics: Prepare shipping labels and documentation for outgoing orders. Coordinate with shipping carriers to arrange pickups and deliveries. Track shipments and provide customers with accurate shipping information.
Customer Communication: Respond to customer inquiries regarding order status, tracking, and product availability. Ensure timely and professional communication with customers via email or phone.
Quality Control: Inspect products before shipping to ensure they meet quality standards. Address any quality issues and work with the quality control team to resolve.
Documentation and Reporting: Maintain accurate records of orders, shipments, and inventory levels. Generate reports as needed to assess order fulfillment efficiency.
Process Improvement: Identify opportunities for process improvement and efficiency in the fulfillment process.
High school diploma or equivalent; a bachelor's degree in a related field is a plus.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Basic computer skills, including proficiency with Microsoft Office Suite.
Prior experience in a customer service, logistics, or fulfillment role is a plus but not required.
Must love dogs or cats (& treats!)
What we offer:
Remote - first culture
Medical, dental, and vision insurance
One Medical membership
401K employer match
Discounted Doggo pet insurance
Antelope, an omni-channel, pet consumer platform, was founded in August 2021 with the mission to elevate the lives of pets by delivering the highest quality products across all pet products and services via a buy and build strategy. “Ante” means to increase the stakes or consideration of, and “lope” means to leap with bounding steps–together, we are elevating the standards of pet care by buying, building and growing high-quality, natural pet brands. We’re backed by Alpine Investors and have made four acquisitions so far (Bocce’s Bakery, Diggin’ Your Dog / Super Snouts, Doggo, and Ark Naturals), and we’re still just getting started! We have plans to acquire 5-15 additional all-natural, high-quality brands to become the one-stop-shop for pet parents.